Frequently asked questions

We would like to apologize to anyone who has experienced issues with the “Plantlush” app. Please know that we are not affiliated with this app in any way, and therefore cannot resolve any problems you may encounter while using it. If you’ve been affected, we recommend reaching out directly to the app’s support team or to the App Store/Google Play Store for assistance.

Absolutely. You’ll find plenty of beginner-friendly options for different light levels, including golden pothos, zz plants, snake plants, and spider plants. Stop in and you’ll get help choosing the right plant for your space, plus a simple care rundown to help it thrive.

Yes we do! We are a pet friendly community. You're welcome to bring your furry friends with you as you shop around.

We might! Unlike most plant boutiques, we go out and hand-pick all of our plants every week. Plant availability changes each week depending on what looks healthy, what’s available at the nursery, and what we can get our hands on! We can’t guarantee that anything will be restocked regularly. The best way to see if something is in stock is to visit us in-store or contact us directly. Although, if there is a special plant you are interested in, let us know! We will do our best to source it for you! We require a deposit for special orders. Special orders must be placed in advance.

We require a small deposit to hold common houseplants and for special orders. Special orders must be put in advance. Unfortunately, we do not offer holds on rare plants. They are only available on a first come, first serve basis.

As a small business, we can’t afford to be buying larger bulk orders on hundreds of plant. We have to pay a little more compared to those big box stores/grocery stores that can buy larger bulk orders. Additionally, because we only sell plants, we don’t have the luxury of making passive income for other items like groceries, power tools, or paint to help us pay rent. We pay all of our employees above minimum wage and will continue to pay our employees a living wage because that’s what ALL HUMANS deserve. Every plant purchase you make with us means so much. We could never thank our community enough 🥺🌱

All sales are final, so you can’t return purchases. If your plant has a quality issue, contact us and you’ll get help with care and troubleshooting. We want you to feel confident and supported after you leave the shop.

Pricing depends on your workshop choice and group size. Share a few details through the private events form, and you’ll receive a quote as soon as possible. That helps you plan a gathering that fits your group and your budget.

Yes—we offer complimentary local delivery on eligible orders in the San Jose area. If you’re nearby and want to confirm whether your address qualifies, send us a message and we’ll be happy to help.